Refund & Exchange Policy for (Ruzain Enterprises)

Last Updated: May 1, 2024

Thank you for shopping at! We appreciate your business and want to ensure a smooth shopping experience. This policy outlines the guidelines for returning, exchanging, and cancelling products purchased on our website.

Cancellation Policy:

  • Due to the perishable nature of some of our products and to ensure efficient order processing, orders cannot be cancelled once successfully placed.

Conditions for Return & Exchange:

  • We accept returns and exchanges for unopened and unused products within 2 days of delivery.
  • To be eligible, the product must be in its original packaging, with all tags and labels attached.
  • We require an unboxing/unboxing video for any dispute related to your order. This video should clearly show the package condition upon arrival, the opening process, and the condition of the product itself.


Reasons for Return & Exchange:

  • Manufacturing Defect: We will gladly accept returns or exchanges for products with verifiable manufacturing defects.
  • Incorrect Item Received: If you receive an item different from what you ordered, please contact us immediately for a return or exchange.


Reasons for Non-Return & Non-Exchange:

  • Opened or used products cannot be returned or exchanged due to hygiene reasons.
  • We cannot accept returns or exchanges for products where the discrepancy is related to minor variations in colour or packaging compared to what is shown on the website. Our product images are for presentation purposes only, and slight variations may occur.


Refund Process:

  • Once your return or exchange request is approved, we will initiate a refund to the original payment method used for the purchase.
  • Please allow 3-7 business days for the refund to reflect in your account.


Return Shipping:

  • You will be responsible for the return shipping costs. We recommend using a trackable shipping service for your own peace of mind.


  • If you wish to exchange a product for a different item, we will process the exchange once the returned item is received and inspected. Any difference in price between the original item and the exchanged item will be adjusted accordingly.


Customer Service:

For any questions or concerns regarding our return and exchange policy, please contact our customer service team at or by phone at +91 9834996329 (Monday-Friday, 9:00 AM to 5:00 PM IST).

Additional Terms:

  • We reserve the right to modify this return and exchange policy at any time without prior notice.
  • This policy is governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

  Contact Information:

Address: Ruzain Enterprises ( 1B Napier Road, Block 3, Camp, Pune 411001, Maharashtra, India


We strive to provide the best possible customer service. If you have any questions or concerns, please don’t hesitate to contact us.